We guarantee everything we sell will arrive alive (if applicable) and undamaged. Should there be a problem email us immediately and save the shipping material. Each incident will be handled on a case by case basis. Keep in mind dormant plants look un-healthy or even dead.

Orders generally ship within 24 hrs of receiving payment. You will receive an automated e-mail stating we have received your order and another when it has shipped. We may delay the order when it contains plants or feeder food to ensure safe shipment. Orders ship out from Illinois.

Most of our carnivorous plants are sent bare root. I have bought a lot of carnivorous plants and this is the safest way to transport them. Soak in SuperThrive^TM before planting for best results. See "Bare Root info" link to left.

All orders are shipped via USPS Priority Mail unless the customer notifies us otherwise. Orders shipped any other way will be charged an additional fee. Please contact us before ordering if you desire a different carrier.

We only ship plants to the USA. Other products may ship outside USA with special arrangements, please contact us.

We ship carnivorous plants and feeder insects year round for the most part. In extreme heat we may postpone the order for a few days but only when temps are bordering 100 F. Sometimes there may be an additional fee for extreme shipping. The fee covers ice/heat packs when needed and the store will let you know when this is necessary. Generally $1 - $2 per order. :)

Stock is tracked in real time so ordering something that is out of stock is unlikely. Should this occur we will contact you and see if you want to wait or if you want a refund.

Refunds will be given out in store credit or charged back to the account the funds originally came from, customers choice. Store credit will be given in the form of a gift certificate. The certificate may be used at anytime and applied to your order at checkout.